Blackberry 8830 troubleshooting guideBlackBerry International Roaming Troubleshooting Guide This troubleshooting guide contains hints and tips on how to use your BlackBerry smartphone when overseas.Before you leave for your destination, ensure that you have a SIM card and International Roaming activated on your phone.This can be done at any SaskTel Authorized Dealer location.
Connect to a GSM or UMTS network If your BlackBerry normally connects to a CDMA network and is also capable of international roaming, you need to get an activated SIM card from a SaskTel Authorized Dealer before you travel internationally.
For information about inserting a SIM card, refer to your BlackBerry User Guide.How to set the Wireless Networks to use while Roaming *Not available on the BlackBerry 8830 On the Home screen, press the Menu key Selection Options (wrench symbol) Select Mobile Network Perform one of the following: To connect to CDMA networks only, set the Network Technology field to 1XEV.
To connect to either a GSM or CDMA network, set the Network Technology field to Global.
To connect to GSM networks only, set the Network Technology field to GSM/UMTS.Set the Network Mode field (it is recommended that you set the Network Mode field to 3G & 2G).
Press the Menu key and click Save How to set your BlackBerry smartphone to GSM mode BlackBerry 8830
On the Home screen, press the Menu key Select Options then select Mobile Network
Select Network Mode and change to GSM Press the Menu key and click Save BlackBerry 9630 Tour, BlackBerry 9530 Storm & 9550 Storm2 On the Home screen, press the Menu key Select Options then select Mobile Network Select the Network Technology field and set it to GSM/UMTS.Also recommended to set the Network Mode field to 3G & 2G Press the Menu key and click Save If No GSM Service is displayed, try to switch wireless networks manually.Switch Wireless Networks Manually
On the Home screen, press the Menu key
Select Options then select Mobile Network
Scroll to Network Mode: ensure it is set to GSM
(vs.Global) Scroll to Network Selection Mode field: change to Manual from Automatic
BlackBerry 9630 Tour
Select the Network Technology field: change to Manual from Global
Select the Network Mode field: ensure it is set to 3G & 2G BlackBerry 9530 Storm & 9550 Storm2
Select the Network Technology field: ensure it is set to GSM/UMTS
Select Network Selection Mode: change to Manual
Click Scan for Networks
Your BlackBerry will display waitScanning for available .When complete, scroll down to all available networks that are Select the network at the top of the list, as it is the preferred roaming partner and will be your most reliable option.Your BlackBerry will display .
If successful, selection s displays
.You now should have Voice and/or SMS service, but perhaps not Data services (EMail/PIN/Instant Messages, etc).
If you select a network but still have displayed, try to select the next available network.you are possibily in an area with no coverage.If your BlackBerry will not operate in Global Mode, but will operate in GSM Manual mode, you can leave it set this way.However, there is a risk that you will lose service when you move to a different location and will have to repeat the Manual Network Selection Mode process. A GSM network ID will be displayed in the middle of the upper banner part of the screen (eg.F-SFR, F-Bouygues Telecom, etc.).A small triangle (roaming indicator) precedes GSM network ID when traveling show roaming when on their network).GSM must be displayed in UPPERCASE in the upper right corner to have Voice and SMS(text) services GPRS must be displayed in UPPERCASE in the upper right corner in order to have Data services Mobile Network connection indicators Your BlackBerry is connected to a wireless network.
Your connection to the wireless network is turned on, but your BlackBerry is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers.
Your connection to the wireless network is turned off.Wireless coverage indicators Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry Limited and are registered and/or used in the U.S.
and countries around the world.
Try performing the following actions:
Verify your SIM card is inserted in your BlackBerry correctly.
Verify you are in a GSM or UMTS network area that is supported by your wireless service provider.Verify the network you want to connect to appears in your preferred wireless network list.
Verify the Mode is set to GSM:
Select Options then Mobile Network and verify the Network Mode field is set to GSM
BlackBerry 9630 Tour, BlackBerry 9530 Storm & 9550 Storm2 Select Options then Mobile Network and verify the Network Technology field is set to GSM/UMTS and also that the Network Mode field is set to 3G & 2G Select Manage Connections from the Home screen and select to Restore Connections To turn off all wireless connections, select Manage Connections and select Turn All Connections Off.
Note: You should turn off wireless connections in certain places, such as on an airplane or in a hospital.Turn off Data Service only To avoid large data roaming charges, you can turn off Data service (Email, Internet browser service, PIN and MMS messages) on your BlackBerry so only Voice and SMS Text Message services are available.
On the Home screen, press the Menu key Select Options then select Mobile Network Perform one of the following actions:
To turn off data service, change the Data Services field to Off
To turn off data service when roaming, change the Data Services field to Off When Roaming Press the Menu key and click Save BlackBerry 8830 elect Opti
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